Job Detail:
Company Name: Twist Bioscience
Job Role: Customer Support Specialist Jobs in USA
No. of Vacancies: 5
Location: South San Francisco, CA, USA
Salary: $5200 – $9800 per month with many extra facilities
Job Type: Full-Time / Part-Time
Experience: 1–2 Years in related field
Nationality: Any
Benefits: As per USA labor Law
Country: United States
Also Apply: Administrative assistant jobs in USA
Customer Support Specialist Jobs in USA
Are you passionate concerning offering extraordinary customer care and sustaining clinical technology? Twist Bioscience is looking for a committed Consumer Assistance Professional to join our group in South San Francisco. As a leading biotechnology company, we are dedicated to transforming the field of synthetic biology and DNA synthesis. Customer Support Specialist Jobs in USA.
Job Description:
As a Client Assistance Specialist at Spin Bioscience, you will be the primary factor of call for our customers, giving prompt and effective support to guarantee a favorable experience. You will certainly play an important role in addressing customer inquiries, solving issues, and helping with interaction between consumers and internal groups. This function calls for strong communication skills, attention to information, and an enthusiasm for delivering excellent customer care. Customer Support Specialist Jobs in USA.
Job Responsibilities:
- React without delay to client questions by means of phone, email, and conversation channels.
- Give technological assistance and troubleshooting assistance for Twist Bioscience services and products.
- Coordinate with internal teams to deal with customer problems and make certain timely resolution.
- Manage consumer accounts, including order handling, billing inquiries, and account updates.
- Maintain accurate documents of customer communications and support tasks in the CRM system.
- Assist with consumer training and onboarding tasks as required.
- Determine opportunities for process enhancements and add to ongoing client assistance initiatives.
- Team up with sales and advertising and marketing groups to advertise customer complete satisfaction and retention.
Education and Qualifications:
- Bachelor’s degree in biology, chemistry, or relevant field liked.
- 2+ years of experience in client support or a related function, preferably in the life sciences industry.
- Strong technological ability and knowledge with laboratory strategies and tools.
- Exceptional communication and interpersonal skills.
- Capability to prioritize jobs, take care of several questions all at once, and satisfy due dates.
- Effectiveness in Microsoft Office Collection and CRM software program.
Salary & Conveniences:
- Competitive wage based upon experience and certifications.
- Comprehensive benefits package, including health insurance, retirement, and supply options.
- Opportunities for specialist growth and occupation advancement within the company.
- Joint and ingenious work environment with a concentrate on clinical quality.
Conclusion:
Join With Twist Bioscience and be part of a team that is pressing the borders of synthetic biology and DNA synthesis. As a Client Support Professional, you will certainly play an essential function in supporting our consumers and contributing to our goal of progressing clinical study and advancement. Customer Support Specialist Jobs in USA.
Exactly how to Apply:
Interested candidates must send their return to and cover letter to [e-mail address] Please consist of “Client Assistance Specialist Application” in the subject line. Customer Support Specialist Jobs in USA.
FAQs:
Q: Is this position based solely in South San Francisco?
A: Yes, this placement lies at our head office in South San Francisco, CA.
Q: What are the normal working hours?
A: The typical work routine is Monday to Friday throughout typical organization hours.
Q: Exist possibilities for profession development in this role?
A: Twist Bioscience values expert growth and offers chances for occupation advancement within the company.
Do not miss this possibility to join Spin Bioscience and make a difference in the field of artificial biology. Apply currently!
