Job Vacancy: Front Office Assistant at LEGOLAND® Dubai Resort, UAE
Company: LEGOLAND® Dubai Resort
Location: Dubai, United Arab Emirates
Position: Front Office Assistant
Job Description:
LEGOLAND® Dubai Resort is seeking a dedicated and enthusiastic Front Office Assistant to join our vibrant team. As a Front Office Assistant, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring their stay is both enjoyable and memorable. This role is essential in maintaining the high standards of guest service that LEGOLAND® Dubai Resort is known for.
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Job Responsibilities:
- Greet and welcome guests upon their arrival with a friendly and professional demeanor.
- Check guests in and out efficiently, ensuring all necessary information is accurately recorded.
- Handle guest inquiries and complaints, providing prompt and effective solutions.
- Assist with reservations, cancellations, and modifications of bookings.
- Maintain a thorough knowledge of the resort’s facilities, services, and local attractions to assist guests.
- Coordinate with housekeeping and maintenance departments to address guest needs.
- Manage phone calls, emails, and other forms of communication, ensuring timely responses.
- Process payments and manage cash transactions accurately.
- Maintain the front desk area, ensuring it is clean, organized, and presentable.
- Assist with administrative tasks as needed, including data entry and record keeping.
Education and Qualification:
- High school diploma or equivalent.
- Previous experience in a similar role within the hospitality industry is preferred.
- Proficiency in English; additional languages are an asset.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment and handle stressful situations calmly.
- Proficient in using computers and various software applications.
Salary & Benefits:
- Competitive salary based on experience.
- Health insurance and other employee benefits.
- Opportunities for career growth and development.
- Complimentary tickets to LEGOLAND® Dubai Resort.
- Employee discounts on food, beverages, and merchandise.
- Paid annual leave and public holidays.
Conclusion:
Join the LEGOLAND® Dubai Resort team as a Front Office Assistant and be a part of creating magical experiences for our guests. This role offers a dynamic work environment and the opportunity to grow within a renowned entertainment resort.
How to Apply:
Interested candidates should submit their resume and a cover letter to the LEGOLAND® Dubai Resort careers portal here. Please include “Front Office Assistant Application” in the subject line.
FAQs:
1. What are the working hours?
Front Office Assistants typically work shifts, including weekends and holidays, to accommodate resort operations.
2. Is prior experience required?
While prior experience is preferred, it is not mandatory. On-the-job training will be provided.
3. What type of training is provided?
LEGOLAND® Dubai Resort offers comprehensive training to ensure Front Office Assistants are well-prepared for their responsibilities.
4. Are there opportunities for advancement?
Yes, LEGOLAND® Dubai Resort supports career growth and provides opportunities for advancement based on performance.
5. What is the application process?
The application process includes an online application, followed by an interview. Successful candidates will be contacted within a few weeks.
Join LEGOLAND® Dubai Resort and be part of a team dedicated to creating unforgettable experiences for guests of all ages. We look forward to receiving your application.
