Job Vacancy: Front Office Receptionist at IHG Hotels & Resorts
Company: IHG Hotels & Resorts
Location: Doha, Qatar
Position: Front Office Receptionist
Job Description:
IHG Hotels & Resorts is seeking a friendly and professional Front Office Receptionist to join our team in Doha, Qatar. As the first point of contact for our guests, you will play a key role in providing a warm and welcoming atmosphere, ensuring a seamless check-in and check-out process, and addressing any guest inquiries or requests. This position requires excellent communication skills, a strong customer service orientation, and the ability to manage multiple tasks efficiently. Front Office Receptionist at IHG Hotels & Resorts.
Also Apply: Career at Qatar Energy
Job Responsibilities:
- Greet guests upon arrival and ensure a smooth check-in process, verifying guest information, and assigning rooms.
- Manage the check-out process, including handling payments, providing final statements, and addressing any discrepancies.
- Answer phone calls and respond to guest inquiries, providing accurate information about the hotel, services, and local attractions.
- Coordinate with housekeeping and maintenance teams to ensure that rooms are prepared for incoming guests and that any issues are resolved promptly.
- Handle guest complaints or concerns with empathy and efficiency, escalating issues to management as necessary.
- Maintain accurate records of reservations, room allocations, and guest preferences using the hotel’s property management system.
- Process reservations and cancellations, ensuring that room availability is managed effectively.
- Provide concierge services, including booking transportation, making restaurant reservations, and offering recommendations for local activities.
- Ensure that the front desk area is clean, organized, and well-stocked with necessary supplies.
Education and Qualification:
- High school diploma or equivalent; a degree in hospitality management is a plus.
- Previous experience in a front desk or customer service role, preferably in the hospitality industry.
- Proficiency in English; additional languages are a bonus.
- Strong computer skills, including familiarity with property management systems.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
Salary & Benefits:
- Competitive salary package commensurate with experience.
- Health and dental insurance.
- Generous employee discounts on hotel stays, dining, and other services.
- Opportunities for career growth within IHG Hotels & Resorts.
- Paid time off and holiday pay.
- Uniform and laundry services provided.
Conclusion:
If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, this Front Office Receptionist position at IHG Hotels & Resorts in Doha is an excellent opportunity for you. Join us in creating memorable experiences for our guests and growing your career in the hospitality industry.
How to Apply:
Interested candidates should apply through the IHG Hotels & Resorts career portal at www.ihg.com/careers. Please submit your resume and a cover letter detailing your relevant experience. Front Office Receptionist at IHG Hotels & Resorts.
FAQs:
1. What qualifications are required?
A high school diploma is required, with a degree in hospitality being an advantage.
2. Is previous experience necessary?
Yes, previous experience in a front desk or customer service role is preferred.
3. What benefits are offered?
The role offers a competitive salary, health insurance, employee discounts, and career advancement opportunities.
4. How do I apply?
Applications should be submitted through the IHG Hotels & Resorts career portal.
5. What languages are required?
Proficiency in English is required, with additional languages considered a bonus.
