Guest Service Agent

Closing on: Aug 30, 2024

Job Detail:

Company Name: Hampton by Hilton
Job Role: Guest Service Agent Jobs in Canada
No. of Vacancies: 5
Location: Kelowna, British Columbia, Canada
Salary: CAD 28 – CAD 48/Hour, depend on your performance & experience
Job Type: Full-Time / Part-Time
Experience: 1–2 Years in related field
Nationality: Any
Benefits: As per Canadian labor Law
Country: Canada

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Guest Service Agent Jobs in Canada

Job Description:

Hampton by Hilton in Kelowna, British Columbia, is seeking a friendly and professional individual to join our team as a Guest Service Agent. The Guest Service Agent plays a key role in ensuring exceptional guest experiences by providing outstanding customer service and assistance throughout their stay. Guest Service Agent Jobs in Canada.

Job Responsibilities:

  • Greet guests upon arrival and assist with check-in and check-out procedures.
  • Provide information about hotel facilities, services, and local attractions.
  • Handle guest inquiries, requests, and complaints promptly and courteously.
  • Process reservations and manage guest accounts accurately.
  • Coordinate with housekeeping and maintenance staff to ensure rooms are clean and well-maintained.
  • Respond to telephone calls and emails in a professional and timely manner.
  • Assist guests with luggage and transportation arrangements as needed.
  • Ensure compliance with hotel policies and procedures.
  • Maintain a neat and organized front desk area.

Education and Qualifications:

  • High school diploma or equivalent.
  • Previous experience in customer service or hospitality preferred.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and problem-solving abilities.
  • Proficiency in computer systems and software.
  • Ability to multitask and work in a fast-paced environment.
  • Flexibility to work shifts, including evenings, weekends, and holidays.

Salary & Benefits:

  • Competitive salary based on experience and qualifications.
  • Health insurance coverage.
  • Employee discounts on hotel stays and services.
  • Opportunities for career advancement and development.
  • Friendly and supportive work environment.


Joining Hampton by Hilton as a Guest Service Agent offers an exciting opportunity to be part of a reputable hotel brand known for its commitment to excellent customer service. If you are personable, attentive, and enjoy working in a hospitality environment, we encourage you to apply for the Guest Service Agent position today.

How to Apply:

Interested candidates should submit their resume and cover letter to [email address] with the subject line “Guest Service Agent Application – [Your Name]”. Please include your contact information and availability for an interview.


Q: Is previous hospitality experience required?
A: Previous experience in customer service or hospitality is preferred, but not required. Training will be provided for all new hires.

Q: What are the working hours for Guest Service Agents?
A: Guest Service Agents may be required to work shifts, including evenings, weekends, and holidays, to accommodate hotel operations.

Q: Are there opportunities for career advancement at Hampton by Hilton?
A: Yes, we offer opportunities for career growth and development within the hotel and Hilton brand.

Hampton by Hilton is an equal opportunity employer committed to diversity and inclusion in the workplace. We thank all applicants for their interest in joining our team. Only those selected for an interview will be contacted.

Job Category: Guest Service Agent
Job Type: Full Time

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