Job Vacancy: Front Desk Representative at Jabal Omar Hyatt Regency Makkah | Hotel jobs in Saudi Arabia
Company: Jabal Omar Hyatt Regency Makkah
Location: Ibrahim Al Khalil Rd, Jabal Omar, Makkah 21955, Saudi Arabia
Position: Front Desk Representative
Employment Type: Full-time
Job Description:
Jabal Omar Hyatt Regency Makkah is seeking a professional and customer-focused individual to join our team as a Front Desk Representative. The primary role involves greeting and assisting guests with check-in, check-out, and other inquiries, ensuring their stay is comfortable and memorable. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service. Hotel jobs in Saudi Arabia.
Also Apply: Multiple Jobs Open In Saudi Arabia
Job Responsibilities:
- Greet guests warmly and assist with the check-in and check-out process efficiently.
- Handle guest inquiries and provide information about hotel services, facilities, and local attractions.
- Manage room reservations, cancellations, and modifications.
- Handle payments, including processing credit card transactions and managing cash balances.
- Coordinate with other departments, such as housekeeping and maintenance, to ensure guest requests are fulfilled.
- Resolve any guest complaints or issues promptly, ensuring a positive guest experience.
- Maintain accurate records of guest information, reservations, and transactions.
- Ensure the front desk area is tidy, organized, and well-stocked with necessary supplies.
- Assist with concierge services, including arranging transportation, booking tours, and making restaurant reservations.
- Uphold the hotel’s standards for customer service, professionalism, and confidentiality.
Education and Qualification:
- High school diploma or equivalent; a degree in hospitality management is a plus.
- Previous experience in a front desk or customer service role, preferably in a hotel setting.
- Proficiency in English; knowledge of Arabic is an advantage.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with hotel management software and Microsoft Office applications.
- Ability to work flexible hours, including weekends and holidays.
Salary & Benefits:
- Competitive salary based on experience and qualifications.
- Comprehensive health insurance coverage.
- Meal allowances and uniform provided by the hotel.
- Opportunities for career advancement within the Hyatt Hotels Corporation.
- Annual leave and public holidays as per Saudi labor law.
- Employee discounts on hotel services and accommodations worldwide.
Conclusion:
The Front Desk Representative role at Jabal Omar Hyatt Regency Makkah is ideal for individuals passionate about hospitality and eager to contribute to a world-class hotel experience. Join our team and be part of a prestigious brand dedicated to delivering exceptional guest services. Hotel jobs in Saudi Arabia.
How to Apply: Hotel jobs in Saudi Arabia
Interested candidates should send their CV and cover letter to careers@hyattmakkah.com with “Front Desk Representative Application” as the subject line. Hotel jobs in Saudi Arabia.
FAQs:
- What are the working hours? This is a full-time position with rotating shifts, including weekends and holidays.
- Is previous hotel experience necessary? Previous experience is preferred but not required; training will be provided.
- Are there opportunities for promotion? Yes, Hyatt values employee growth, and there are opportunities for advancement within the company.
