Job Vacancy: Guest Service Executive Jobs in Jumeirah, Dubai, United Arab Emirates
Company: Jumeirah
Location: Dubai, United Arab Emirates
Position: Guest Service Executive
Job Description:
Jumeirah is seeking a dedicated and personable Guest Service Executive to join our prestigious team in Dubai. The ideal candidate will be responsible for delivering exceptional guest service, ensuring a memorable experience for all our visitors. This role is crucial in upholding the luxurious standards and hospitality excellence that Jumeirah is renowned for. Guest Service Executive Jobs in Jumeirah.
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Job Responsibilities:
- Greet and welcome guests upon arrival, ensuring a warm and friendly reception.
- Handle guest check-ins and check-outs efficiently, following the hotel’s procedures.
- Provide guests with detailed information about the hotel’s facilities, services, and local attractions.
- Address and resolve guest inquiries, requests, and complaints promptly and professionally.
- Maintain accurate guest records and manage reservations.
- Assist with concierge duties, including booking transportation, restaurants, and tours.
- Coordinate with housekeeping and other departments to meet guest needs and preferences.
- Ensure the lobby and reception areas are clean, tidy, and well-presented at all times.
- Promote and upsell hotel amenities, services, and special promotions.
- Handle cash transactions and billing processes accurately.
Education and Qualifications:
- High school diploma or equivalent; a degree in Hospitality Management or related field is a plus.
- Previous experience in guest services or hospitality is preferred.
- Excellent communication and interpersonal skills.
- Proficiency in English; additional languages are an advantage.
- Strong organizational and multitasking abilities.
- Proficient in Microsoft Office and hotel management software.
- Professional appearance and a positive, welcoming attitude.
Salary & Benefits:
- Competitive salary based on experience and qualifications.
- Comprehensive health and dental insurance coverage.
- Paid vacation and sick leave.
- Performance-based bonuses and incentives.
- Opportunities for career advancement and professional development.
- Employee discounts on Jumeirah properties and services.
- Accommodation and transportation allowances.
Conclusion:
This is an outstanding opportunity for a motivated individual to join a leading luxury hotel chain and contribute to an exceptional guest experience. If you are passionate about hospitality and customer service, we encourage you to apply. Guest Service Executive Jobs in Jumeirah.
How to Apply:
Interested candidates can apply by submitting their resume and a cover letter to hr@jumeirah.com. Please include “Guest Service Executive Application – Dubai” in the subject line. Guest Service Executive Jobs in Jumeirah.
FAQs:
1. What are the working hours?
Guest Service Executives typically work in shifts, including weekends and holidays, to cover the hotel’s 24/7 operation.
2. Is previous experience necessary?
While previous experience in guest services or hospitality is preferred, it is not mandatory. Comprehensive training will be provided.
3. Are there opportunities for career advancement?
Yes, Jumeirah offers various professional development programs and opportunities for career growth within the company.
4. What is the application process?
The application process involves submitting your resume and cover letter. Shortlisted candidates will be contacted for an interview.
Join Jumeirah and be part of a team that sets the standard for luxury and excellence in the hospitality industry in Dubai. Guest Service Executive Jobs in Jumeirah.
