Job Vacancy: IT Help Desk Technician at ANDY, Canada
Company: ANDY
Location: Saint-Laurent, Manitoba, Canada
Position: IT Help Desk Technician
Job Description:
ANDY is seeking a skilled and customer-oriented IT Help Desk Technician to join our team in Saint-Laurent, Manitoba. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to our staff, ensuring that all IT-related issues are resolved efficiently and effectively.
Job Responsibilities:
- Serve as the first point of contact for staff seeking technical assistance over the phone, email, or in person.
- Diagnose and resolve technical hardware and software issues.
- Install, configure, and maintain computer systems, software, and peripherals.
- Provide support for network connectivity issues and troubleshoot internet problems.
- Assist with the setup and maintenance of user accounts and passwords.
- Ensure security and privacy of networks and computer systems.
- Maintain records of issues and resolutions in a ticketing system.
- Conduct regular software and hardware updates.
- Provide training and guidance to users on how to operate new software and computer equipment.
- Collaborate with other IT team members to improve overall system efficiency.
Education and Qualifications:
- Diploma or degree in Information Technology, Computer Science, or a related field.
- Proven experience as an IT Help Desk Technician or other customer support role.
- Strong knowledge of computer systems, mobile devices, and other tech products.
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and multitasking skills.
- Ability to communicate effectively with non-technical users.
- Strong organizational and documentation skills.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP) are a plus.
Salary & Benefits:
- Competitive salary based on experience and qualifications.
- Comprehensive health and dental insurance coverage.
- Paid vacation and sick leave.
- Professional development and certification opportunities.
- Supportive and collaborative work environment.
- Access to the latest technology and tools.
Conclusion:
This is an excellent opportunity for a motivated IT Help Desk Technician to join ANDY and contribute to the smooth operation of our IT systems in Saint-Laurent. If you are a problem-solver with a passion for technology and customer service, we encourage you to apply.
How to Apply:
Interested candidates can apply by submitting their resume and a cover letter to hr@andy.com. Please include “IT Help Desk Technician Application – Saint-Laurent” in the subject line.
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FAQs:
1. What are the working hours?
IT Help Desk Technicians typically work standard business hours, with occasional evening or weekend shifts to handle urgent issues.
2. Is previous experience necessary?
Yes, previous experience in an IT support role is required.
3. Are there opportunities for career advancement?
Yes, ANDY offers various professional development programs and opportunities for career growth within the company.
4. What is the application process?
The application process involves submitting your resume and cover letter. Shortlisted candidates will be contacted for an interview.
Join ANDY and be part of a team that values technical expertise and exceptional customer service in Saint-Laurent, Manitoba.
