Job Details:

Company: Allianz Partners
Job Role: Life insurance / Care Centre Agent
Location: Abu Dhabi, United Arab Emirates
Working Time: Full – Time / Part – Time
Vacancies: 12+
Industry: Insurance
Country: United Arab Emirates

Education:

Bachelor / Diploma / Degree Certificate

Experience:

1 year to less than 3 years

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Life insurance / Care Centre Agent in Allianz Partners – Dubai, 12+ Latest Jobs Update

About Company

We are Allianz Allies. The leader in assistance and also insurance coverage solutions in the areas of worldwide health, help, vehicle and also traveling insurance coverage. Allianz Partners is an international household of over 19,000 staff members throughout 78 countries. This function remains in the International Health part of the business, which has a number of well-known clients dealing with brands such as Allianz Care, Nextcare as well as Medi24. Life insurance / Care Centre Agent in Allianz Partners – Dubai.

The International Wellness line of business offers worldwide health and wellness, life and also disability insurance and solutions, reinsurance as well as administration solutions to a wide variety of consumers. These consist of multinational business, intergovernmental organizations (IGOs), non-governmental organizations (NGOs), personal individuals, family members and also students.

Our goal is to make sure that consumers have accessibility to quality medical care through our assistance, care and also dedication to go above and beyond. We are a truly worldwide wellness partner for our customers, ensuring quickly as well as basic accessibility to the very best advice, treatment as well as value for our clients. Life insurance / Care Centre Agent in Allianz Partners – Dubai.

Summary:

The primary responsibility of a Care Center – Representative is to reply to telephone inquiries concerning the firm’s service or products by adhering to common manuscripts and treatments. The incumbent is additionally accountable to make sure that all telephone calls are answered within fixed time ranges as well as are handled to the highest possible criteria of customer support. The CCA will certainly also record information of telephone conversation and also actions taken, in order to make further follow-ups as well as rehabilitative activity as called for. The CCA will certainly correspond with Care Centre – Manager and Care Centre – Supervisor appropriately and conform to supply a customer-oriented service whatsoever times. Life insurance / Care Centre Agent in Allianz Partners – Dubai.

Main Tasks:

Constructs a customer-oriented emphasis in the Care Centre by offering top quality actions and also resolutions to their issues as well as queries.
Follows communication/update assumptions with customers, in accordance with the Next care policies, scheme or agreed timespan set.
Responses to incoming calls as well as assist consumers who have particular inquiries.
Constructs client’s interest in the services and products provided by the company.
Gives individualized customer support of the highest level.
Updates the existing database with modifications as well as the standing of each existing/prospective customer/member.
Files information of telephone conversation and also actions taken.
Corresponds with Care Centre – Manager and also Care Centre – Supervisor as well as maintain an open channel of communication.
Maintains documents and also close-loop each call by finishing the clerical obligations which includes faxing, filling out paperwork, doing look at credit report recommendations, as well as communicating with other divisions.
Examines the numerous parts of an issue appropriately and also develop rational services within the permitted extent of job.

Minimum Requirements:

Bachelors Degree; Medical background preferred.
2+ years experience in a Phone call Centre/ Client service atmosphere, TPA Medical facilities or Clinical Centers direct exposure a plus
Fit to execute duties.
Legitimately permitted to work in the country of operations.
Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general web navigating and study abilities.